Return Policy

Skincare products are non-refundable if they are already opened.*

*exceptions include: if the packaging is dysfunctional, the product is expired, or if the product has a non-typical appearance or odor.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@urbanaestheticsca.com. Please note that returns will need to be sent to the following address: 6011 W Oaks Blvd Suite 100, Rocklin, CA 95765

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@urbanaestheticsca.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and your refund has not been applied, please contact us at info@urbanaestheticsca.com.