FAQ
Frequently Asked Questions
What's the cancellation policy?
Any cancellations less than 24 hours in advance or a failure to show up will result in a cancellation fee charged to the card on file. The fee is 25% of the service.
How do I cancel my appointment?
Cancellations must be made via phone call or text.
What happens if I arrive late to my appointment?
Late arrivals may result in a shorter service to accommodate the esthetician’s schedule. For example, if you arrive 15 minutes late to a 60-minute appointment, your service will be reduced to 45 minutes.
Can I bring a guest to my appointment?
We ask that clients avoid bringing guests unless they are also receiving a treatment.
When should I arrive for my appointment?
New clients should arrive 5-10 minutes early to fill out any necessary forms.
What should I be prepared to discuss at my first appointment?
New clients should be ready to discuss their current skincare regimen to help our estheticians address their concerns.
Can I hold an appointment spot?
Unfortunately, we cannot "hold" a spot. All openings are available on a first-come, first-served basis.
Can I return a skincare product if I have opened it?
Opened skincare products are non-refundable.
Can I place a product on hold?
Products can be held for up to 24 hours. After that, payment is required in advance.
